At Al Arab Marketplace, we aim to provide our customers with a smooth and reliable shopping experience. This Shipping Policy explains how we handle order processing, delivery timelines, and shipping-related matters for all orders placed through our store.
Order Processing
All orders are processed once payment is confirmed. Processing times may vary depending on the product type, order volume, and availability. After processing, customers will receive a confirmation email with tracking details once their order has been shipped. Please ensure that the shipping information provided at checkout is accurate and complete, as we cannot be held responsible for delays or losses caused by incorrect addresses.
Delivery Coverage and Timeframes
We offer nationwide delivery across the Kingdom of Saudi Arabia. Estimated delivery time typically ranges between 3 to 10 business days, depending on your location and the availability of courier services in your area. Some orders may take longer to arrive during busy seasons, holidays, or due to unforeseen courier delays. For international orders, delivery times may vary according to destination and customs clearance requirements.
Shipping Charges
Shipping charges are calculated at checkout and may vary based on the weight, size, and destination of your order. Occasionally, we may offer free shipping promotions, which will be clearly mentioned on our website or promotional materials. Please note that any customs duties, taxes, or import fees applicable to international shipments are the responsibility of the customer.
Liability and Damaged Orders
Once an order has been shipped, Al Arab Marketplace is not liable for delays, damages, or losses caused by courier companies or external factors beyond our control. However, we will make every effort to assist you in tracking and resolving delivery issues. If your order arrives damaged or is missing items, please contact us within 48 hours of delivery with your order details and clear photographs of the issue.
Incorrect or Incomplete Address
In case of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery. Orders that are refused or returned to sender due to non-delivery will be subject to return shipping fees.
Policy Updates
We reserve the right to update this Shipping Policy at any time to reflect changes in our operations or logistics partners. Any modifications will be posted on this page with the latest revision date.
Contact Us
For any questions or concerns regarding your shipment, please contact us at alarabmarketplace56@gmail.com.